FAQ

Frequently Asked Questions

📦 Shipping

How long does delivery take?
We typically dispatch orders within 1–3 business days. Delivery times vary by location — UK orders usually arrive within 3–7 business days.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and times will be calculated at checkout.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I get a refund?
Once we receive your returned item, we'll process your refund within 5–7 business days to your original payment method.

🐱 Products

Are your products safe for cats?
Absolutely! All our products are designed with your cat's safety and comfort in mind. We carefully select materials that are non-toxic and pet-friendly.

What sizes are available?
Size options vary by product. Please check the individual product page for available sizes and dimensions.

📬 Orders

Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with tracking information.

💬 Contact Us

Still have questions? We'd love to hear from you! Reach out via our contact page and we'll get back to you as soon as possible.