Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
During busy periods, processing times may take slightly longer.
Shipping Times
Estimated delivery times may vary depending on your location:
- United Kingdom: 5–10 business days
- International Orders: 7–15 business days
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can track your package.
Please allow up to 48 hours for tracking information to update.
Delayed or Lost Packages
PurrLounge is not responsible for delays caused by:
- Postal services
- Customs clearance
- Weather conditions
- Carrier disruptions
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us as soon as possible after placing your order.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging.
We will work to resolve the issue as quickly as possible.
International Shipping
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.
These charges are not included in the product or shipping price.
Contact Us
If you have any questions about shipping or your order, please contact us through our store contact page or support email.