Refund policy
Refund & Return Policy
At Purrlounge, we want you and your cat to love every purchase. If you are not fully satisfied with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, clean, and in their original condition
- Products must be returned in the original packaging when possible
- Proof of purchase or order number is required
For hygiene and safety reasons, we may not accept returns on heavily used pet items.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, your refund will be sent back to your original payment method within 5–10 business days depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item
We’ll work quickly to make it right.
Exchanges
We currently replace items only if they arrive damaged or defective.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items may not be eligible for return:
- Used pet beds or grooming products
- Clearance or final sale items
- Gift cards
Contact Us
If you have any questions about returns or refunds, please contact us through our store’s contact page or customer support email.
We appreciate your trust in Purrlounge and thank you for shopping with us.